- Delivery charges and shipping process
- All UK mainland orders over £100 are free of charge (except of furniture items).
- All UK mainland orders less than £20.00 are £3.50.
- All UK mainland orders between £20.01 and £100 are £5.95.
- All UK mainland furniture orders are £200.00. Please choose ‘Furniture Mainland UK Delivery’ option at the check out. For any addresses outside of UK mainland area, please contact us to receive a delivery cost quote.
- Customers from Channel Islands and Isle of Man wishing to place an order are asked to contact us to discuss delivery costs.
- We deliver to countries within the EU for a rate of £39 (irrespective of the order amount).
- Goods are sent by Royal Mail or a tracked parcel. We will send you a message by email to tell you when we have dispatched your order.
- Please note we are unable to change the delivery address after your order has been despatched.
- Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any loss or inconvenience that may result from the delay.
- If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
- Time for delivery specified on the Order, if any, is an estimate only and time shall not be of the essence.
- Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.
- If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
- We may deliver the Goods in instalments if they are not all available at the same time for delivery.
- Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
- All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver. When your Goods arrive it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
- Signing “Unchecked”, “Not Checked” or similar is not acceptable.
- Some items will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the items has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.
- After 3 unsuccessful delivery attempts, the shipment is returned to us. If you are still interested in delivery, you will be charged additional charge fees, which we will confirm in writing before we dispatch it to you. The amount charged will cover additional administration costs, shipping costs and other expenses which are a consequence of the undelivered goods.
- If you contact us to say that you have not received your order we will require you to sign a non-receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
- Foreign taxes and duties
- If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
- You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
Before you make your purchase, we kindly ask you to consider the following:
- Every effort is made to ensure that the Goods we supply correspond as closely as possible to the pictures displayed online. However, variations can occur. These could include, but are not limited to, slight differences in shades of fabric, colour, texture or dimensions of products. No responsibility can be accepted for these variations and you must check the measurements and suitability of the Goods to your requirements.
- Please contact us if you have any specific questions about an item and we will answer to the best of our ability.
- Because we rely on our suppliers, we do not guarantee that Goods advertised on our website are available.
- We reserve the right to discontinue products.
- Many of the Goods we supply are bespoke and unique. Therefore, Goods will change frequently and cannot be replaced in an identical way. Therefore, any contract with us is subject to the Goods being available or held by us.
- The images shown online are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.
- Due to the handmade nature of products, there may be slight imperfections and some items may have slight differences. This by no means affects the quality of the product.
